az8 is committed to protecting the personal data of every player who uses our platform. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have over your own data. We encourage you to read it in full before registering an account.
Six core principles that guide every data decision we make at az8
az8 collects only the personal information strictly necessary to operate your account, process payments, and comply with our licensing and legal obligations. We do not gather data speculatively or for purposes beyond what is stated in this Policy.
az8 does not sell, rent, or trade your personal data with third-party marketing organisations. Your email address, phone number, and payment details are never shared with advertisers. Your data belongs to you, and we treat it accordingly.
All data transmitted between your device and az8's servers is protected by 256-bit SSL encryption. Stored personal data is encrypted at rest using industry-standard protocols. Access to player data is restricted to authorised personnel only, on a strict need-to-know basis.
Players have the right to access, correct, export, and in certain circumstances delete their personal data held by az8. These rights can be exercised by contacting our support team. Requests are handled within 30 days of receipt.
Personal data is retained only for as long as necessary for the purpose for which it was collected, or as required by applicable law and our licensing obligations. Transaction and KYC records may be retained for up to 7 years for regulatory compliance purposes.
az8 uses cookies and similar tracking technologies solely to maintain session state, improve platform performance, and conduct internal analytics. We do not use third-party advertising cookies. A detailed breakdown of cookie types and purposes is provided in this Policy.
This Privacy Policy (hereinafter referred to as the "Policy") is issued by az8, the operator of the online gaming platform accessible at az8.cam (hereinafter referred to as the "Platform", "we", "us", or "our"). This Policy applies to all persons who access, browse, or register on az8, including registered players and visitors.
az8 processes personal data in accordance with internationally recognised data protection principles and the requirements imposed by our international gaming licence. We are committed to ensuring that the personal information of all players — including those based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and across Malaysia — is handled lawfully, transparently, and with appropriate technical and organisational security measures in place at all times.
By accessing or using the az8 platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to the terms of this Policy, you must discontinue your use of the platform immediately.
For the purposes of this Policy, the following terms shall have the meanings assigned below:
| Term | Meaning |
|---|---|
| Personal Data | Any information that relates to an identified or identifiable natural person, including but not limited to name, date of birth, email address, phone number, residential address, payment details, and device identifiers. |
| Processing | Any operation performed on Personal Data, whether or not by automated means, including collection, recording, organisation, storage, retrieval, use, disclosure, erasure, or destruction. |
| Data Controller | az8, as the entity that determines the purposes and means of the processing of Personal Data collected through the Platform. |
| Data Subject | The individual whose Personal Data is being processed — in this context, the Player or visitor to az8.cam. |
| Third Party | Any natural or legal person other than the Data Subject, az8, and az8's authorised service providers who are bound by data processing agreements. |
| Cookies | Small text files stored on a user's device by a web browser at the instruction of the Platform, used to store session information, preferences, and usage analytics. |
| KYC | Know Your Customer — the identity verification process conducted by az8 to confirm a Player's identity, age, and source of funds in compliance with anti-money laundering obligations. |
az8 collects the following categories of personal data from players and platform visitors:
When you create an az8 account, we collect: full legal name, date of birth, email address, mobile number, country and residential address (including city and postcode), and a chosen username. This information is necessary to create and manage your account.
To comply with our licensing obligations and applicable anti-money laundering requirements, we may collect copies of: government-issued photo identification (Malaysian MyKad, passport, or driving licence), proof of address documents (utility bills or bank statements dated within 3 months), and payment method verification documentation.
We record details of all deposits and withdrawals processed through your account, including: payment method used (e.g., Maybank2u, Touch 'n Go eWallet, DuitNow, CIMB Clicks, FPX, BTC, USDT), transaction amounts in MYR or cryptocurrency equivalent, transaction timestamps, and transaction reference numbers. This data is retained for regulatory and dispute resolution purposes.
We maintain records of gaming activity associated with your account, including: games played, bets placed and their outcomes, bonus promotions claimed, and wagering history. This data supports account management, responsible gambling monitoring, and compliance reporting.
When you access az8, we automatically collect certain technical data, including: IP address, browser type and version, device type and operating system, session timestamps, pages visited, and approximate geographic location derived from IP address. This data is used for security, fraud prevention, and platform performance purposes.
We retain records of communications between you and az8, including live chat transcripts, email correspondence, and any other messages you send to our support team. These records are retained for quality assurance, training, and dispute resolution purposes.
az8 collects personal data through the following channels:
az8 processes personal data on the following legal bases, depending on the purpose of the processing:
| Legal Basis | Purpose |
|---|---|
| Contractual Necessity | Processing necessary to register and manage your account, process deposits and withdrawals, and deliver gaming services as contracted in our Terms and Conditions. |
| Legal Obligation | Processing required to comply with our gaming licence conditions, anti-money laundering regulations, age verification requirements, and applicable financial reporting obligations. |
| Legitimate Interests | Processing for fraud prevention, platform security, responsible gambling monitoring, internal analytics, and service improvement, where such interests are not overridden by your data protection rights. |
| Consent | Processing for optional marketing communications, where you have provided explicit, freely given, and withdrawable consent. You may opt out of marketing communications at any time. |
az8 uses the personal data collected for the following specific purposes:
az8 does not sell, rent, or share personal data with third parties for their own marketing or commercial purposes. Personal data may be shared in the following limited and controlled circumstances:
az8 engages third-party service providers to assist in delivering specific platform functions. These include: payment processing providers (including the operators of FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, and cryptocurrency networks), KYC and identity verification services, fraud prevention and cybersecurity providers, cloud hosting and data storage infrastructure providers, and customer support technology providers. All such providers are engaged under data processing agreements that require them to maintain confidentiality and to process data only as instructed by az8.
az8 may disclose personal data to relevant regulatory authorities, law enforcement agencies, financial intelligence bodies, or our licensing authority where we are legally required to do so or where disclosure is necessary to protect the rights, safety, or property of az8 or its players. Such disclosures will be made only to the extent required and will be documented internally.
In the event of a merger, acquisition, restructuring, or sale of all or part of az8's business, personal data held by az8 may be transferred to the acquiring entity as part of the transaction, subject to the acquiring entity agreeing to be bound by data protection obligations equivalent to those in this Policy. Players will be notified of any such transfer that materially affects their data rights.
az8 may share aggregated, anonymised, or de-identified data — from which no individual player can be identified — with third parties for research, analytics, or business intelligence purposes. Such data does not constitute personal data for the purposes of this Policy.
az8 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by our licensing obligations and applicable law. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account Registration Data | Duration of account + 5 years post-closure | Licensing obligation |
| KYC Documents | 7 years from date of submission | AML regulatory requirement |
| Transaction Records | 7 years from transaction date | Financial reporting & AML |
| Gaming Activity Logs | 5 years from account closure | Dispute resolution & compliance |
| Support Communications | 3 years from last interaction | Quality assurance & disputes |
| Marketing Consent Records | Until consent is withdrawn + 2 years | Consent management |
| Technical/Device Logs | 12 months from collection | Security & fraud prevention |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents identification of the Data Subject.
az8 implements appropriate technical and organisational security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include, but are not limited to:
az8 uses cookies and similar technologies to maintain platform functionality, improve user experience, and conduct internal analytics. We do not use third-party advertising or social media tracking cookies.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintain your logged-in session, preserve language preferences, and enable core platform functions. Cannot be disabled without impairing platform use. | Session / up to 24 hours |
| Functional Cookies | Remember your display preferences, game settings, and platform personalisation options across sessions. | Up to 30 days |
| Analytics Cookies | Collect anonymised data on how players navigate the platform, which pages are most visited, and where technical errors occur. Used solely for internal performance improvement. | Up to 12 months |
| Security Cookies | Support fraud detection, suspicious session identification, and protection against cross-site request forgery (CSRF) attacks. | Session |
You may configure your browser to reject or delete cookies at any time. Please note that disabling essential cookies may impair your ability to access and use certain features of the az8 platform.
As an internationally licensed gaming platform, az8 may transfer personal data to, and process it in, countries outside of Malaysia. Where such transfers occur, az8 ensures that appropriate safeguards are in place to protect personal data, including:
All service providers engaged by az8 that process personal data are contractually required to maintain security standards equivalent to or exceeding those described in this Policy, regardless of their geographic location.
Subject to applicable law and our regulatory obligations, you have the following rights with respect to the personal data az8 holds about you. These rights may be exercised by contacting our Data Protection team at [email protected]. We will respond to all valid requests within 30 days of receipt.
Request a copy of all personal data held by az8 about you, including the categories of data, purposes of processing, and third parties with whom it has been shared.
Request correction of inaccurate or incomplete personal data held by az8. Account details such as name or address may be updated directly in your account settings where permitted.
Request deletion of personal data in certain circumstances — for example, where the data is no longer necessary for its original purpose. Note that legal retention obligations may prevent full deletion.
Request that az8 restrict the processing of your personal data in specific circumstances, such as during a dispute over the accuracy of the data or a legitimate interests assessment.
Request a copy of personal data you have provided to az8 in a structured, machine-readable format, where the processing is carried out by automated means based on consent or contract.
Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
az8 strictly prohibits persons under the age of 21 from registering or using the platform. We do not knowingly collect personal data from individuals under 21 years of age. All registrations are subject to age verification, and accounts identified as belonging to minors will be immediately closed.
If you are a parent or guardian and become aware that a minor in your care has registered on az8 or submitted personal data to the platform without your consent, please contact us immediately at [email protected]. We will take prompt action to close the account and delete any associated personal data, subject to any mandatory retention obligations.
az8 reserves the right to update or amend this Privacy Policy at any time. When material changes are made — changes that substantially affect how we collect, use, or share your personal data — we will notify you by email to the address registered on your account and/or by a prominent notice on the az8 platform, at least 14 days before the change takes effect.
Minor updates, such as typographical corrections or editorial clarifications that do not change the substance of the Policy, may be made without advance notice. The date shown in the "Last Updated" field at the top of this page reflects the date of the most recent version. We encourage you to review this Policy periodically.
Your continued use of the az8 platform following any update to this Policy constitutes your acceptance of the revised terms as published. If you do not agree to a material change, you should contact us to discuss your options, including account closure.
If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of your data subject rights as described in Section 12, please contact az8 through the following channels:
Our customer support team operates 24 hours a day, 7 days a week, and serves players from across Malaysia — including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond. If you are exercising a formal data protection right, we recommend submitting your request in writing via email to ensure a documented response.
Our support team handles privacy requests in English, Bahasa Melayu, and Chinese — 24 hours a day. Contact us via live chat or email at [email protected].
For responsible gambling support, visit our Responsible Gambling page. For platform rules, see our Terms & Conditions.